ITIL Version 3 at a Glance
Information Quick Reference
ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services.The desk reference’s unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.
| Autor: | Long, John O. |
|---|---|
| ISBN: | 9780387773926 |
| Sprache: | Englisch |
| Seitenzahl: | 82 |
| Produktart: | Unbekannt |
| Verlag: | Springer US |
| Veröffentlicht: | 12.08.2008 |
| Untertitel: | Information Quick Reference |
| Schlagworte: | Access Continual Service Improvement ITIL ITSM Information Technology (IT) Process Reference Service Design Service Operation Service Strategy |
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