Warranty Management and Product Manufacture
Purchasers of manufactured goods need assurance that they will perform well over their expected life. Warranties play a vital role in this. With proper management, warranty terms provide a promise of protection in case of product failure, while warranty service can assure customer satisfaction in the event of a claim. The authors have developed "Stage-3" warranty management, viewing warranties from a strategic perspective, starting with a strategy linked to technical and commercial planning from the start of product development. Written by leading experts, this book details current thinking in product manufacture.
| Autor: | Blischke, Wallace R. Murthy, D. N. Prabhakar |
|---|---|
| ISBN: | 9781852339333 |
| Sprache: | Englisch |
| Seitenzahl: | 302 |
| Produktart: | Gebunden |
| Verlag: | Springer London |
| Veröffentlicht: | 08.09.2005 |
| Schlagworte: | Analysis Cost Analysis Management Manufacturing Product Product Quality Product Warranty Quality Control Warranty Warranty Management System |
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